APARTMENT TEDO
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Apartment
Tedo General Terms and Conditions
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INTRODUCTION Tedo d.o.o. provides accommodation services in accordance with the General Terms and Conditions for the period and within the details of the confirmed reservation. Tedo d.o.o. is not liable for circumstances caused by conditions beyond its control. 2. BOOKING AND PAYMENT Inquiries and booking of an apartment can be done electronically, by mail or in person with the Danish company Komarna Rejser (Komarna Travel). When booking, the guest confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety, the guest is required to give all the information necessary in the booking procedure and to pay a non-refundable advance of 20 percent. The balance must be paid at least 45 days prior to the arrival date. 3. TOURIST TAX According to the Croatian Law on the Sojourn Tax (tourist tax), guests are required to pay when paying for their accommodation. For bookings made after 01.10.2008 the Sojourn Tax is included in the rent. 4. PRICE OF ACCOMMODATION The price of accommodation includes water and electricity, towels and bed linen for the number of persons agreed and to be changed once a week. The guests pay additional services separately to the house manager. 5. CATEGORIZATION & SERVICE DESCRIPTION Apartments offered by Tedo d.o.o. are 3-star in accordance with the official categorization of the authorized institution in Croatia. 6. APARTMENT TEDO's RIGHT TO CHANGES AND CANCELLATION Tedo d.o.o. reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted avoided or rectified (See Article 1). Booked accommodation can be substituted only by an apartment of the same or higher category and at the price confirmed during booking. 7. GUEST's RIGHT TO CHANGES AND CANCELLATION Should the guest wish to change or cancel a reservation, this must be done in a written form (Email, mail, or fax). Changes must be made at least 60 days prior to the arrival date. Should a change to the reservation not be possible and should the guest cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. For cancellation up to 60 days before the arrival date, 20 percent of the accommodation price will be charged (i.e. the advance will not be returned), |
- For cancellation less than 60 days before an arrival date, the full accommodation price will be charged, unless the apartment can be rented to another party in which case the charge will be 20 percent. Please consider to take out a travel insurance to cover your expenses in case you have to cancel. 8. APARTMENT TEDO's OBLIGATIONS It is Apartment Tedo's obligation to take care of provided services and guests' interests and rights according to accepted customs and practices in tourism. Tedo d.o.o. will carry out all stated obligations in full and as described above, unless when Article 6 is applied. 9. GUEST'S OBLIGATIONS The guest is required to: - Have valid travel documents including passport and check, whether a visa is necessary for Croatia. Obey house rules and maintain good relations with the House Manager, 10. LUGGAGE Tedo d.o.o. is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the apartment. Lost luggage or stolen goods should be reported to the House Manager and the police department in Metkovic. 11. COMPLAINTS Should the services provided not be satisfactory, the guest is entitled to seek reasonable compensation by filing a written complaint. Complaint procedure: - The guest must immediately make a complaint about the inadequate service to the House Manager. The guest is required to cooperate with the Tedo d.o.o. representative and the House Manager in order to rectify the problem. - Should the problem not be rectified, the guest is required to make a written complaint in two copies with the help of the Tedo d.o.o. representative, signed by both of them. One copy goes to the guest. - Tedo d.o.o. assumes responsibility to make a written decision to the complaint within 14 days upon receipt of the complaint. The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot include services already provided. |